Delivery, Returns, Terms & Conditions | Yellow House Heritage Perennials

Delivery policy

After ordering online, you will receive an email confirmation containing your order details. Plants take time to prepare for posting and we do our best to send your plants via Australia Post within 10 working days, however in busy periods it take a little longer.

If you wish to query a delivery please contact us at [email protected].

Refund and returns policy

If for any reason you are not completely satisfied with your purchase we will give you a seven day money-back guarantee from the time you receive the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems.

Privacy policy

Introduction

Yellow House Heritage Perennials regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Yellow House Heritage Perennials customers, and conforms to internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Mim Burkett at 0417 433 357.

Collection of information

In order to use Yellow House Heritage Perennials website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Yellow House Heritage Perennials is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of collected information

Any details collected Yellow House Heritage Perennials customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at [email protected].

Access to collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected].

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Yellow House Heritage Perennials uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third parties

Yellow House Heritage Perennials may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Yellow House Heritage Perennials does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Yellow House Heritage Perennials site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Yellow House Heritage Perennials.

Changes to privacy policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security policy

Yellow House Heritage Perennials uses Stripe for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by Yellow House Heritage Perennials or any outside party. All transactions are performed under 128 Bit SSL Certificate.

Our nursery

Yellow House Heritage Perennials is open by appointment most of the year. Our climate is coastal (15 km from the sea), frost free and our coldest winter temperature is about 5⁰, with summer temperatures occasionally in the 40s.

What our customers say

“Thank you so much, the plants are very healthy and happy.”
“I was over the moon with the healthy plants – thank you!”
“All plants arrived in great condition, the packaging on the plants is great – love the straw.”
“The plants arrived and look great. Thank you for packing them so carefully.”
"Thank you once again for such healthy good size plants, I am so happy with all the plants I have bought from Yellow House."

Contact us

Thanks for visiting our website. If you have any questions or queries please don't hesitate to contact us.